Privacy Policy

Last updated: 11th June 2020

1.      Introduction

  • 1.1    We are committed to safeguarding the privacy of our website visitors and customers.
  • 1.2    This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
  • 1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
  • 1.4    In this policy, “we”, “us” and “our” refer to Catherine Whelan.

2.      The personal data that we collect

  • 2.1    In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data].
  • 2.2    We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer.
  • 2.3    We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and through our third parties (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider, PayPal, Raverly, Love Knitting and any other third party site not listed here. 
  • 2.4    We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
  • 2.5    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our website host, WordPress.com.
  • 2.6      We may process your account data (“account data“). The account data may include your name, email address, website, and IP address. The source of the account data is your WordPress.com account. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business. WordPress.com’s Privacy Policy is available here: https://automattic.com/privacy/
  • 2.7 – We may process information included in your personal profiles on social networking sites and apps (“social networking data“). The source of this social networking data is your social network profiles on sites such as Facebook, Instagram, LinkedIn, Twitter, Patreon, Kofi, or other social networking sites or apps not specifically named here. The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, employment details, and any other personal information included in your social network profile(s). The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
  • 2.8 – We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include any information that you provide to us. The source of the service data is you. The service data may be processed providing our services and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • 2.9 – We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The source of the enquiry data is you. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
  • 2.10 – We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may include your name and email address. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
  • 2.11 – We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website (through WordPress.com) will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
  • 2.12 – We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • 2.13 – We may process other data that you provide to us in order to participate in a contest, giveaway, event, or survey (“other data”). You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest, giveaway, event, or survey. The other data will be processed for the purpose of administering the contest, giveaway, event, or survey. The legal basis for this processing is consent.
  • 2.14 – We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  • 2.15 – We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  • 2.16 – In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  • 2.17 – Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3.      Purposes of processing and legal bases

  • 3.1    In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
  • 3.2    Operations – We may process your personal data for the purposes of orders, providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
  • 3.4    Relationships and communications – We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and compliant handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
  • 3.5    Direct marketing – We may process contact data, account data and/or transaction data for the purposes of creating and sending direct marketing communications by email. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our newsletter users which you may unsubscribe at the bottom of every newsletter.
  • 3.7    Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
  • 3.8    Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
  • 3.9    Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
  • 3.10  Legal claims – We may process your personal data where necessary for [the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
  • 3.11  Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4.      Providing your personal data to others

  • 4.1    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
  • 4.2    Your personal data held in our website database will be stored on the servers of our hosting services providers identified at WordPress.com (https://automattic.com/privacy/).
  • 4.4    Financial transactions relating to our website and services are handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/webapps/mpp/ua/privacy-full.
  • 4.5    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5.      International transfers of your personal data

  • 5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).
  • 5.2    The hosting facilities for our website are situated in the United States. The European Commission has made an “adequacy decision” with respect to the data protection laws of the United States. Transfers to the United States will be protected by appropriate safeguards, namely the use of EU-US Privacy Shield, a copy of which you can obtain from https://www.privacyshield.gov/welcome.
  • 5.3    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6.      Retaining and deleting personal data

  • 6.1    This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  • 6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.  You may request that we delete your data at any time. 
  • 6.3    Personal data that is required for maintaining your account and conducting business with you shall be kept indefinitely, until and unless you request for it to be deleted.
  • 6.4    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  • 6.5    We cannot control the data retention policies of third parties. To delete personal data processed by third parties, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

7.      Your rights

  • 7.1    In this Section 7, we have listed the rights that you have under data protection law.
  • 7.2    Your principal rights under data protection law are:
  • (a)    the right to access – you can ask for copies of your personal data;
  • (b)    the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
  • (c)     the right to erasure – you can ask us to erase your personal data;
  • (d)    the right to restrict processing – you can ask us to restrict the processing of your personal data;
  • (e)    the right to object to processing – you can object to the processing of your personal data;
  • (f)     the right to data portability – you can ask that we transfer your personal data to another organization or to you;
  • (g)    the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
  • (h)    the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
  • 7.3    These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
  • 7.4    You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below].

8.      About cookies

  • 8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • 8.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • 8.3    Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

9.      Cookies that we use

10.    Cookies used by our service providers

  • 10.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
  • 10.2  We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
  • 10.3  We cannot control the use of cookies by third parties.  Third parties have their own cookie policies which should be reviewed before use. 

11.    Managing cookies

12.    Amendments

  • 12.1  We may update this policy from time to time by publishing a new version on our website.
  • 12.2  You should check this page occasionally to ensure you are happy with any changes to this policy.
  • 12.3  We may notify you of significant changes to this policy by email.

13.    Our details

  • 13.1  This website is owned and operated by Catherine Whelan.
  • 13.2  You can contact us:
  • (a)    using our website contact form;
  • (b)    by email, using snooptiggercrafts@gmail.com.
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